This weekend, I volunteered and support my government’s election for a new president in the Prague embassy.
My main impression is that people really want to help and all the volunteers were amazing.
The major takeaways are
⭐️Having a good volunteer team where people know what is expected from them is crucial for the “user experience” of the people who vote;
⭐️Having clear processes by the main election committee is another crucial step;
⭐️Having a smooth process to send the final reports is the thing that really upset the most people (waiting 4 – 5 hours for an approval is a lot);
Process needs to be governed by professionals and not politicians. Otherwise, they won’t ever be optimized. Politicians don’t understand how the real system should function.
There is a big place of improvement for introducing modern technologies to reduce the time for the ballots to be filled in the government system and make the volunteer life easier. At the same time, there aren’t enough incentives to create such system and optimize those processes. This results in people who volunteer to support the election process, especially if it happens for the 4th time in the year, to feel demotivated.
Now imagine that the government is a big corporation. What would happen if it forgets to improve the internal processes and make the life of the employees easier? This will eventually result in good people leaving for a better place.
What big companies usually instead is they accept they could waste the time of their employees in favor of higher revenue. But the reality is that nowadays is so much harder for a company manages to fill a replacement position. The saved money from lousy processes is transformed into a liability and more wasted time and money for the corporation.
If you are a senior company manager, you should not only think about the bottom line but also how you can re-invest some of the company revenue in making the environment better for your employees.
Having a transformation leader or experienced senior project manager as part of your election team should be the default approach if you want to create good processes and a smoother volunteer and voter experience.