Saturday, I was in the middle of the Czech Republic in a nice camp.
The weather was refreshing. I had prepared a game in my training on providing effective Feedback.
Before delivering it, I did a lot of research.
As a member of public speaking club, I know how crucial is to deliver the feedback in the right way.
A lot of club members are using a famous technique called the Sandwich method.
In theory, the feedback should be balanced, start with something positive, followed by the things that you perceived can be improved and end up with something positive.
Seems like easy-pease, technique.
There is one big issue with this approach, most of the time people tend to look at it as a checklist and not as a framework to trigger a change.
The sandwich checklist
- Did I say something positive? Checked!
- Did I convey my point? Yeah, checked!
- I almost forget to what positive thing I can say for the end? How about “Keep up the good work” checked.
A bad example
How many times have we heard some harsh feedback on what we did, just to be surrounded by some positive non-sense?
Let’s look into a typical office scenario:
Lets say Karla is the supervisor of Jim. One day she goes to him and says something like “You did amazing presentation, BUT you should change that and that, and then your presentation will be better”.
We have to re-visit our feedback approach and move away from the quick fix techniques.
The correct approach is to listen and understand why the person did what they do.
- What was their motivation?
- Why did they follow that approach?
- What impact that wrong approach may cost them in the future?
What advice I can give them in order to enhance their life?
Asking better questions helps us to serve the purpose of the feedback, which is to leave things better than we found it.
In the example above, the usage of BUT negates everything said as positive and leaves the impression that the person is manipulative and insincere.
And the reason to do so is that Karla’s main intention was to criticize Jim’s presentation.
I believe it’s time to go out of the classroom theory and provide a common sense to the feedback we give to the people in order to be seen as authentic and not manipulative.
I was asked recently, can you use the words such as BUT/ HOWEVER and the other synonyms while delivering a feedback and the answer is YES. And I will write more about it in one of my next post.